You can delete your Shreeli account and its data at any time. There are two ways.
Option 1 — in the app
- Open Shreeli and go to Profile.
- Tap Settings, then Privacy & Security.
- Tap Delete Account and confirm.
Deletion starts immediately.
Option 2 — by email
If you cannot access the app, email [email protected] from the email address registered on your account, with the subject “Account deletion”.
We may ask one question to confirm your identity before proceeding. We complete verified requests within 30 days.
Before you delete
You cannot delete an account while a transaction is still open. Please first:
- complete or cancel any active orders, trips, and offers;
- resolve any open dispute;
- withdraw any remaining wallet balance.
If money is still held for an in-progress delivery, we will contact you to settle it before closing the account.
What is deleted
- Your profile: name, email, phone number, photo, and password.
- Your identity verification images — passport or ID scan and selfie.
- Your chat messages and any media you sent.
- Your saved addresses, payment methods, notification tokens, and app settings.
- Your draft and completed orders and trips are disconnected from you and irreversibly anonymised.
What we must keep, and for how long
Some records cannot be deleted on request because Moroccan law requires us to retain them:
| Record | Kept for | Reason |
|---|---|---|
| Transaction and invoice records | 10 years | Accounting and tax obligations |
| Identity verification records | 5 years after closure | Fraud prevention and anti-money-laundering rules |
| Reviews you wrote about others | Retained, but anonymised | Keeping other users’ ratings honest |
These records are separated from your profile and are not used to contact you or to rebuild your account.
This is permanent
Deletion cannot be undone. Your history, ratings, and verification status are gone, and re-registering later means starting over and verifying again.
Questions: [email protected]