These Terms govern your use of the Shreeli mobile application and website. By creating an account you accept them in full.
Read section 6 carefully. Organizers who bring goods across an international border do so in their own name and are legally responsible for what is in their luggage.
1. What Shreeli is
Shreeli is a marketplace. We connect buyers in Morocco who want items from abroad with organizers who buy those items and bring them to Morocco — often while travelling, sometimes by shopping one store for a whole group.
We are not a seller, retailer, importer, freight forwarder, customs broker, or carrier. We do not own, inspect, handle, or transport any item. The contract to buy and carry an item is formed between the buyer and the organizer. Shreeli provides the platform, the payment mechanism, and the dispute process.
2. Eligibility
You must be at least 18 years old and legally able to enter into contracts. You must provide accurate registration details and complete identity verification before transacting. One person, one account.
3. Accounts and verification
You are responsible for your login credentials and for everything done through your account. Verification requires a government identity document and a selfie; we may refuse or revoke verification at our discretion. We may suspend or close an account that breaches these Terms, shows signs of fraud, or creates risk for other users.
4. Orders, group orders, trips, and offers
- A buyer publishes an order: the items wanted, where they can be bought, the destination in Morocco, a deadline, and the fee offered to the organizer.
- An organizer may publish a trip and may send an offer on an order.
- When a buyer accepts an offer, a binding agreement is formed between those two users on the terms shown in the app at that moment.
- A group order lets an organizer shop one store for many buyers. Each buyer adds a basket, and each buyer’s agreement with the organizer is separate.
Listings must be accurate. Buyers must describe items clearly and provide correct delivery details. Organizers must not publish trips they do not intend to take.
5. Prices, fees, and commission
Prices are shown in the currency you select in the app; the underlying amount may be converted at the rate in force when you pay. Conversion is indicative and may differ slightly from your bank’s rate.
The buyer pays the item cost, the organizer’s fee, and a card processing charge that passes on what the card networks charge, at cost. When the buyer chooses home delivery by courier, the courier fee is added. Every amount is shown before payment, and Shreeli charges buyers no fee of its own. We may change our pricing, but never for a transaction already agreed.
Shreeli earns a commission, deducted from the organizer’s fee before payout; the rate depends on the organizer’s plan and is shown before an offer is sent or a group order is launched. In a group order the organizer’s fee may fall as more buyers join, and the amount you pay is always displayed before you pay it. The free version of the Android app is funded by advertising — see the Privacy Policy.
6. Customs, duties, and prohibited goods
This section is the organizer’s responsibility to read.
- An organizer who brings goods across a border is the person declaring them. The organizer is solely responsible for complying with Moroccan customs law and with the law of the country of departure.
- Never accept an item you have not seen and cannot verify. You are legally accountable for the contents of your own luggage.
- Import duties, VAT, and any customs charge are the buyer’s responsibility unless the two parties agree otherwise in writing in the app’s chat. Organizers should not pay duties out of pocket without agreement.
- The following may never be requested or carried through Shreeli: narcotics and controlled substances; weapons, ammunition, and their parts; explosives and flammables; counterfeit goods; living animals; human remains or biological samples; cash or bearer instruments above the legal declaration threshold; prescription medicines without valid documentation; goods restricted or banned under Moroccan import rules; and anything else illegal in either country.
- Either party may cancel without penalty if an item turns out to fall in the list above. Report it to us immediately.
Shreeli does not inspect items. We give no advice on customs classification and accept no liability for seizure, fines, or penalties applied to an organizer or buyer.
7. Payment and release of funds
Payment is taken when the buyer accepts an offer — or, in a group order, when the organizer accepts the buyer’s basket — and is held until delivery is confirmed. Card payments are processed by Stripe; we never see or store your full card number.
Funds are released to the organizer when the buyer’s single-use delivery code is entered at handover, or when a dispute is resolved in the organizer’s favour. Handing over the code confirms you received the items.
Do not pay or accept payment outside the app. Off-platform payment removes every protection here, including the held funds and the dispute process, and may result in account closure.
8. Cancellations and refunds
- A buyer may cancel free of charge before the organizer has purchased the items.
- Once the organizer has purchased the items, the buyer is liable for the item cost. The organizer’s fee may be reduced or waived depending on how far the delivery has progressed.
- An organizer who withdraws after acceptance without good reason may have their rating affected and their account restricted. The buyer is refunded in full.
- If a trip is cancelled by the airline or for another reason outside the organizer’s control, the buyer is refunded any amount not already spent on items.
Refunds return to the original payment method and may take up to 10 business days to appear.
9. Subscriptions — Shreeli Pro and Shreeli+
Shreeli offers optional paid plans. What each plan includes, and its price in your currency, are shown in the app before you buy.
- Who bills you. On Android, subscriptions are sold through Google Play Billing, and on iPhone through Apple’s App Store; the store takes the payment, and its terms and refund policy apply to that purchase. Elsewhere, subscriptions are billed by Stripe using the payment method you provide.
- Automatic renewal. Plans renew automatically at the end of each period until you cancel, at the price shown in the app for the new period.
- Cancelling. Cancel at any time — in Google Play’s or the App Store’s subscription settings for a purchase made there, otherwise from the plan screen in the app. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for.
- Trials and introductory offers. Where a free trial or an introductory price is offered, it applies once per user and converts to the standard price unless you cancel before it ends.
- Refunds. Purchases made through Google Play or the App Store are refunded by Google or Apple under their own policies. For purchases billed by Stripe, contact us; we refund where the law requires it.
- Deleting your account ends your access to the plan, but does not by itself cancel a Google Play or App Store subscription — cancel that in the store as well.
10. Wallet, earnings, and payouts
An organizer’s earnings are credited to a Shreeli wallet once delivery is confirmed.
- Withdrawals are paid to the payout method you register. A minimum withdrawal amount applies and is shown in the wallet.
- Depending on your country, payouts are made either through our payment provider or by manual bank transfer. We may ask you to verify your identity or your bank details before releasing a payout.
- Money relating to an open dispute stays held until the dispute is resolved.
- You are responsible for declaring and paying any tax due on what you earn through Shreeli.
11. Disputes between users
Raise a dispute in the app within 72 hours of the scheduled delivery. Both sides submit evidence — receipts, photos, chat history. We review and decide how the held funds are allocated. Our decision on the release of held funds is final as an internal matter; it does not remove your right to go to court.
12. Reviews
Reviews must be honest and based on a real transaction. We may remove reviews that are abusive, contain personal data, or are placed to manipulate ratings.
13. Prohibited conduct
Do not: impersonate anyone; use another user’s account; harass, threaten, or discriminate against other users; post false or misleading listings; move transactions off-platform; scrape or reverse-engineer the service; or use Shreeli for money laundering or any other unlawful purpose.
14. Our liability
The service is provided “as is”. To the fullest extent permitted by Moroccan law:
- We are not liable for the acts or omissions of any user, for the quality, legality, safety, or delivery of any item, or for whether a user actually performs.
- We are not liable for indirect or consequential loss, loss of profit, or loss of opportunity.
- Where liability cannot be excluded, it is limited to the commission Shreeli earned on the transaction in question.
Nothing here excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded by law.
15. Indemnity
You will indemnify Shreeli against claims, losses, fines, and reasonable legal costs arising from your breach of these Terms, your breach of customs or import law, or an item you requested or carried.
16. Suspension and termination
You may close your account at any time — see Delete my account. We may suspend or terminate access for a breach of these Terms or where required by law. Obligations arising from transactions already in progress survive termination.
17. Changes
We may amend these Terms. Material changes will be announced in the app or by email at least 14 days before they take effect. Continuing to use Shreeli after that means you accept the new version.
18. Governing law
These Terms are governed by the law of the Kingdom of Morocco. Disputes fall to the competent courts of Casablanca, without prejudice to any mandatory consumer right to bring proceedings in your own place of residence.