Contact us
| Topic | Address |
|---|---|
| General help, account, orders | [email protected] |
| Privacy, data access, deletion | [email protected] |
| Legal and terms | [email protected] |
We reply within two business days. Please write from the email address on your account and include your order or trip reference where relevant.
Common questions
I forgot my password
Tap Forgot password on the login screen and enter your email. The reset link works for a limited time — request a fresh one if it has expired.
My delivery code is not working
The code is single-use and belongs to one specific order. Check you are reading the code for the right order, and that the traveler is entering it rather than the buyer. If it still fails, contact support before handing over the items.
The traveler has not delivered
Message them in the app first — flights get delayed. If the deadline has passed with no contact, open a dispute from the order screen within 72 hours of the scheduled delivery date and we will review it.
Who pays customs duty?
The buyer, unless the two of you agreed otherwise in the app’s chat. See section 6 of the Terms of Service.
Can I ask for anything?
No. Restricted and prohibited goods are listed in section 6 of the Terms of Service. Requesting a prohibited item will get your account closed.
How do I delete my account?
See Delete my account.
Report a safety problem
If a user is behaving in a way that puts you at risk, or you are asked to carry something suspicious, stop and email [email protected] with the word URGENT in the subject. Never carry an item you have not seen or cannot verify.